Q: How long will it take for delivery?
Your order will be sent out roughly within 3 days of ordering. Our estimated shipping delivery times are the following:
Europe: 15 – 30 business days
United States: 7 – 18 business days
United Kingdom: 10 – 30 business days
Canada: 2 – 10 business days
Australia: 15 – 30 business days
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you. Any claims for misprinted/damaged/defective items must be submitted within a week after the product has been received.
What’s your exchange policy?
We do not offer returns and exchanges, but if there is something wrong with your order, please let us know by contacting us at email@example.com
Where can I find your size chart?
Our size charts are attached to the product pages in the products descriptions.
My shirt came in the wrong size.
Contact us at firstname.lastname@example.org with your order number and let us know. Wait for a reply from us and we will assist you on how to return the order. In most cases, if it is due to a negligence on our part, you will not have to return the order, and we will send you a brand new one.
However, we do not offer an exchange if the wrong size order is due to a negligence on your part. Please do your due diligence and refer to our size chart before you place an order.
Are your shirts only for women?
All our clothing products are unisex. They fit well for both men and women. However, you might want to take a look at our size chart for size references.
How do I track my order?
All clothing orders come with a tracking link. You should receive a tracking link on your email once your item is sent out. For some reason if your tracking link does not work, contact us at email@example.com with your order number and we will help to assist you.
**We do not take responsibility for any lost packages due to shipment to a wrong address. We advice you to double check your address before confirming your order. Signed book orders are NOT tracked and are sent through regular mail.
Do I have to pay for custom fees?
Not every country requires custom fees. But if there are custom fees involved, you will be liable to pay for the costs.
My question is not on the FAQ list.
Contact us at firstname.lastname@example.org if you have any enquiries. If your question is related to a purchase, kindly include your order number so we will be able to assist you better.